Privacy Policy

1. Overview

VeraMask ("we", "us", or "our") operates this website to provide information about our API platform and to handle support inquiries. This policy explains what data we collect, why, and how it is handled.

2. Data We Collect

Support form

When you submit a support request, we collect your name, work email address, subject, and message. This information is transmitted to us by email and is used solely to respond to your inquiry. We do not store form submissions in a database.

IP addresses

Your IP address is processed transiently in memory to enforce abuse rate limits on the support form. It is not written to persistent storage and is discarded when the server process restarts or when the rate-limit window expires.

Server logs

Our hosting infrastructure may produce standard access logs (request path, HTTP status code, timestamp). These logs are used for operational monitoring and are retained according to our cloud provider's default log retention policy.

3. Third-Party Services

Google reCAPTCHA

The support form is protected by Google reCAPTCHA v2. When you submit the form, your IP address and browser information are sent to Google to determine whether the submission is from a human. Google's use of this data is governed by the Google Privacy Policy and Terms of Service.

counter.dev analytics

We use counter.dev for privacy-friendly visitor counting. counter.dev does not use cookies and does not collect personally identifiable information. Please refer to the counter.dev privacy page for details.

4. How We Use Your Data

• To respond to your support requests.
• To protect the service against automated abuse.
• To monitor and maintain website availability.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data Retention

Support emails are retained in our mailbox for as long as needed to resolve your inquiry, after which they may be deleted at our discretion. Rate-limit IP data is held in memory only and is not persisted. Server logs follow our cloud provider's standard retention schedule.

6. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of personal data we hold about you. To exercise these rights, please contact us via the support page.

7. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

8. Contact

For privacy-related questions, please reach out through our support page.